- Customer
- Regional logistics & last-mile delivery operator
- Industry
- Logistics
- Timeline
- 7 months
- Year
- 2025
−58%
Customer “where is my order” calls
+31%
Deliveries per rider per day
4 hrs → 12 min
Daily route planning time
The challenge
Dispatchers were coordinating hundreds of daily deliveries over messaging apps and shared spreadsheets. There was no single view of where riders were, delivery proofs went missing, and customers called repeatedly asking for updates.
The approach
Ride-alongs & discovery
We spent days with dispatchers and riders to map how work really flowed — including every workaround.
Offline-first rider app
Riders capture proof of delivery, signatures, and COD collections offline; data syncs when signal returns.
Routing engine
A route optimizer that batches drops by zone, time window, and vehicle capacity.
Customer notifications
SMS and link-based live tracking so recipients stop calling the hotline.
The solution
- Live dispatch console with map clustering and SLA alerts
- Rider app with offline sync and photo proof of delivery
- Automated route batching that cut planning from hours to minutes
- COD reconciliation dashboard for finance
- Public tracking pages with ETA updates
“For the first time, everyone is looking at the same picture. Dispatch went from firefighting to actually planning.”
Ready to move your business forward?
Tell us where you want to go. We’ll show you how ByteWave gets you there — in a short, no-pressure demo.