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LedgerlyFintech

A digital lending journey from application to disbursement in a day

Customer
Lending company serving MSMEs
Industry
Fintech
Timeline
6 months
Year
2025
Financial analytics dashboard on a tablet

14 days → 18 hrs

Median time to decision

−71%

Manual data entry

+2.3×

Completed applications per month

The challenge

Loan applications arrived as scanned documents by email. Credit officers re-keyed everything by hand, approvals took up to two weeks, and good borrowers dropped off to faster competitors.

The approach

01

Journey mapping

We mapped the full borrower and officer journey and removed eleven redundant steps.

02

AI document extraction

Business permits, bank statements, and IDs are parsed automatically, with confidence scores for human review.

03

Configurable credit rules

Credit policies became versioned, testable rules instead of tribal knowledge.

04

Compliance by design

Consent capture, audit trails, and data retention aligned with the Data Privacy Act.

Product workshop
Engineer writing code

The solution

  • Mobile-friendly borrower application with e-KYC
  • Automated document reading with human review
  • Configurable credit decisioning
  • Officer workbench with queue management
  • E-wallet and bank disbursement integrations
“ByteWave didn’t just digitize our forms — they rethought the entire journey. Our officers now spend their time on judgment, not typing.”
Chief Operating Officer · Lending company serving MSMEs

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