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CarePointHealthcare
Telehealth and scheduling for a multi-branch clinic network
- Customer
- Outpatient clinic group
- Industry
- Healthcare
- Timeline
- 5 months
- Year
- 2024
−46%
Average lobby wait time
−38%
Appointment no-shows
4.8★
Patient app rating
The challenge
Each branch ran its own booking system. Patients waited hours in lobbies, no-shows were high, and doctors had no shared view of patient history across locations.
The approach
01
Patient-first research
Usability sessions with patients aged 18 to 70 shaped a deliberately simple booking flow.
02
Unified scheduling
A single scheduling core with branch-level rules, doctor availability, and smart reminders.
03
Secure teleconsults
Encrypted video consults with e-prescriptions and digital medical certificates.
04
Privacy controls
Role-based access, consent management, and full access logging for sensitive health data.
The solution
- Patient app for booking, queueing, and teleconsults
- Doctor console with cross-branch patient history
- SMS and push reminders that cut no-shows
- E-prescription and medical certificate generation
- Analytics for branch utilization
“Patients notice the difference immediately. Our lobbies are calmer and our doctors finally have the full story.”
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